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HP Instant Support Professional Edition

Advice disclaimer

This is to inform you, that with your permission, Instant Support Professional Edition (ISPE) will collect and send your computer and / or printer information to our support specialist(s) or web resources, in HP's worldwide customer support organization.  This enables our support specialist(s) to analyze and provide recommendations.  Hewlett-Packard will treat the collected information as confidential.
The data that is collected is based upon which system and diagnostics you choose. The list below is representative, but not exhaustive, of the type of information ISPE will collect:
1. Computer and/or printer configuration
2. Printer setup
3. Product and Serial Numbers
4. Hardware diagnostics
5. System device driver versions
6. Microsoft ActiveSync version, installation directory and settings
7. Device manager errors
8. You are able to view the collected information prior to submitting this to HP.
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Problems and solutions may depend on the nature of the computer environment and various other parameters that are unknown to HP; therefore, HP cannot assume any responsibility or liability. Please be advised that technical information change as new data become available; therefore, HP recommends that you visit the HP Business Support Web site* regularly for possible updates. HP shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this technical information and advice.
*http://www.hp.com/go/bizsupport

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